Are you a good listener?

We hear a lot about how to speak well in public, but very little about how to learn the equally important art of listening properly to others. This video describes four steps to becoming a good listener.

Answer the following questions:

1. What does it mean to listen with a "productive, friendly suspicion"?

2. Why do you think the narrator claims that a good listener separates disagreement from criticism?

3. What are some tools good listeners use when engaging in a conversation? Examples can include specific phrases, types of questions or approaches to listening.

Record a 1 minute video recommending this pill.